May 1, 2005

McRoskey Airflex Mattresses

By Editor

McCroskey Airflex MattressI'll preface our coverage of McRoskey Airflex mattresses and the McRoskey company by being the first to admit that we've shopped for a lot of mattresses in our time. We started out with a double mattress of indeterminate age on a platform; we remember it as very comfortable but just a bit small for two. Even the young and newly married.

I don't know about anyone else, but I find it difficult to judge the comfort of a mattress simply by laying on it for a few minutes, particularly in a store lined with gazillions of beds, each puffier, more glamorous and more dizzyingly expensive than the next. It seemed that our judgment in those early days of what was "expensive" had to be adjusted as we purchased a new king-size mattress. Surprisingly, months later, we realized it was not so comfortable. (Years later, we were told that many mattress stores offer the same mattresses under different brands; apparently there are only so many mattress manufacturers and models.) At any rate, since then, we've had:

  • a mattress with lumbar support that seemed less comfortable only months later (and interesting if you care to sleep on your stomach).
  • an answer-to-everything mattress built with the coils tied together lengthwise only; the floating-on-air sensation disappeared once the coils spread a bit too wide, leaving us with a lack of reasonable support.
  • I then opined that motels seemed always to have very hard mattresses — and yet afforded a great dead-to-the-world sleep — and so I instructed my husband to buy "the hardest mattress you can find". It was hard, alright. While we finally had the support we were lacking, a very hard mattress can be like breaking in new, stiff shoes. So much for that.

With no real answer but wishing to see an end to the endless "breaking in the bed" cycle, I asked for "just any bed you can find" — hoping that the local membership store would chance somehow to pre-select the perfect bed for us. This one was definitely better than the earlier hard-as-bricks mattress but, after that initial relief, we again found ourselves in a discussion about feeling not so great; after trying to sort out what was "wrong" with us, we finally realized that neither of us were getting decent sleep and that it just might be the mattress. As it turns out, it was true.

And so, having been through at least six beds in twenty years (I might have missed one or two), we searched late-night infomercials and the Web for a good bed. Almost opted for a NASA-foam type of mattress, but just as I was researching the possible toxicity of the foam (please do your own research, and note that I was later told that foam mattresses are just plain hot in warm weather), we came across McRoskey Airflex mattresses.

McRoskey Mattresses

McRoskey does not fool around. Contact them for information and they mail you not only an extremely high-quality beautifully printed brochure but a videotape illuminating McRoskey's manufacturing procedure, materials, 100+ year history, etc. The company is still run by the family. (Who knew that sleeping on synthetic outer-mattress coverings wasn't so great for you?) These people know beds. It sounded like "beds made properly the old fashioned way" without cutting corners, and so we were delighted to find that San Francisco-based McRoskey had a store on Los Angeles' Robertson Boulevard (what I call "Designer Row").

McCrosky's Los Angeles showroom Off we went to what turned out to be a gorgeous showroom (see the thumbnail image from the McRoskey website). We were greeted not by a slick super-salesman eager to sell us anything, but rather by a smartly professional, suitably fashionable — and, above all, courteous and knowledgeable — salesman who queried what we knew about the Airflex mattress, filled in from there, and invited us simply to try the beds.

To be honest, the first thing I noticed was the excellent feather pillow. It's been some years since my last feather pillow experience, but it was precisely this: feathers parting like the seas, taking any padding effect with them, and the random feather or few sticking into my face. Not much better, regular foam pillows give only so much and can leave one's head propped in some uncomfortable position all night long. (Let's not forget to mention that foam also may be petrochemical-based; there's a healthful sleep for you!) Contrast this white goose down pillow: sink into it and it "gives" gently, then holds, giving a wonderfully soft, cushioning effect that yet provides support. Sleep on your side? It holds. Don't want part of the pillow next to your face? Just poke it; it moves and stays put. So my first reaction to the mattress was to declare aloud: "This is my pillow." (Yes, the salesman did make it happen, albeit graciously with a new pillow.)

Then the beds. Interestingly, instead of the zillions of beds one finds in most mattress stores, McRoskey has only a few. As I recall, there are four mattresses (extra gentle through hard) and three box springs … and these are real box springs, not the spring-less wooden boxes one normally encounters as "box springs" nowadays (which, if you think about it, essentially give you a mattress on a platform). As we were opting for the extra gentle mattress, we tried it on two different box springs, only to be surprised at the huge difference in feel. Apparently this is how it's supposed to be. I should point out that McRoskey also manufactures the box springs, including the coils.

At any rate, we chose our mattress and were told it would be delivered in two weeks — only to be telephoned by the warehouse unit, who wanted to deliver it in a week. The result? After all these years and all those mattresses, I have to say that this one gives a very deep and restful sleep, probably the best we've encountered. In fact, for the first several weeks, we felt as if the various "kinks" we may have built up — especially from sitting at computers for long hours — simply unkink on their own. That has to be good. As well, I think the lack of rubberized or petrochemical materials in the mattress covering and pillows have allowed us to breathe better. In short, the mattress is even better than we thought it would be.

Price? McRoskey Airflex mattresses are not cheap; be prepared to pay. (Be also prepared to be treated nicely.) You'll also find that, in contrast with today's usual decorated-cake look, McRoskey mattresses look like, well, mattresses.

As to the McRoskey store, they've done us the favor of collecting beautiful items to go with the mattress sets. Personally, I love a set of sheets that has been marked down to $465.00 U.S. Dollars. Those, and the cashmere throws, are too elegant for words.

[One last thing: if you visit the McRoskey website using the Opera browser instead of Internet Explorer, the menus don't appear in the blue menu bar. Use this link instead.]

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45 Comments for "McRoskey Airflex Mattresses"

  1. Kim says:

    It's been 10 months — are you still satisfied with your McRoskey Mattress? Sometimes spring mattresses sink after awhile, so I'm interested. Please respond by email.

    Thanks!
    Kim

    Comment by Kim — 1/24/2006 @ 9:39 am
  2. Editor says:

    Hi, Kim. Actually, we prefer to respond here, as it allows everyone to share the information.

    Yes, we are still pretty satisfied. Something *has* broken down a little, but it's difficult to tell whether it's the McRoskey mattress or the old mattress that it's laying on. When we purchase the box springs, it will be a little firmer a foundation. I'm advised by McRoskey that they are no longer making the "extra soft" mattress we purchased, so I'm glad to have gotten it. (Although others may prefer the firmer mattresses.)

    In all, yes, we're still pretty darned satisfied. The comfort has certainly lasted longer than any of the other mattresses we've ever gotten. And we don't suffer from the man-made coverings and fillers that other mattresses may have. In all, a good experience … and I look forward to getting the box springs, if ever we get around to it. <grin>

    Comment by Editor — 1/25/2006 @ 10:49 am
  3. Steve says:

    Interesting. I didn't think this company would still be in business. I remember walking down Market Street in San Francisco as a kid and walking by the McRoskey company. They always left a mattress outside their store for people to walk on to test how comfortable they are. I doubt they still do that as it started to attract homeless people looking for somehwere to sleep.
    My first 'real' bed was a McRoskey Airflex when I was about 9 years old. Well, that mattress was so comfortable, when I moved out on my own 9 years later, I bought the same model, only in a larger size. That was 15 years ago and I'm still sleeping on that same bed. Definitely comfortable, and people continuously tell me how comfortable my bed is. Its almost time to upgrade to a larger size again (within the next couple of years). There are more choices in beds out there now, so I'll look around, but I just might end up going with another McRoskey.

    Comment by Steve — 2/14/2006 @ 6:02 am
  4. Editor says:

    Thanks for the history, Steve — nice to hear from someone with a little history regarding McRoskey beds.

    Comment by Editor — 2/14/2006 @ 1:49 pm
  5. Ken Mayer says:

    If you bought the McRoskey boxspring, do you notice a difference? Thanks,

    Ken.

    Comment by Ken Mayer — 3/4/2006 @ 6:05 pm
  6. Editor says:

    Well, we hadn't bought a box spring originally because we couldn't agree on which one to get, so we placed the McRoskey mattress atop an older mattress. A year later, it felt like *something* was breaking down but we weren't sure which. In order to test, we removed the older mattress — and discovered that the McRoskey felt just as it had when we bought it, and we are again getting a great, restful, deep sleep.

    And so, today, we headed down to the McRoskey store on Robertson Boulevard to purchase our box spring of choice. We did learn that McRoskey has changed the mattress that we'd purchased; there is still one named "Gentle", but it isn't the same, and so our testing today was with a mattress that is (we think) firmer than ours. At any rate, the box spring will be arriving in the next week.

    I'll let you all know how it goes.

    Comment by Editor — 3/5/2006 @ 12:16 am
  7. JR Roe says:

    I had been reading about and walking by McRoskey for 30 years. Finally, I bought my first McRoskey in 1999, and carefully, according to the schedule, turned it around and over as recommended. I love this bed. It is comfortable. I have physical problems and need all the comfort that I can get. I love reading in bed and then turn down the light and get a good night sleep. Today, I am going there to purchase a new mattress and box springs for my guest bed. I hope that it doesn't get too comfortable as I may never be able to get rid of my guests.

    Comment by JR Roe — 6/19/2006 @ 8:42 am
  8. Editor says:

    That sounds fantastic, JR. It's good to hear from someone who's had a McRoskey mattress longer than I.

    Love your website, too. What great information.

    Comment by Editor — 6/19/2006 @ 8:47 am
  9. K Zinn says:

    Now that you have had your boxspring for a while, can you report on how the mattress feels? Which boxspring did you end up going with? Are you still happy with it? Does it still provide enough support? We are looking to buy one, but are trying to gather as many opinions as possible first.

    Comment by K Zinn — 6/27/2006 @ 5:28 pm
  10. Editor says:

    We went with the softest box spring, which turned out to be slightly harder than the mattress it had been sitting on (but definitely with more needed support). It was perfect for my husband, but I missed the cushy, sink-into-it feeling, so we got an additional feather mattress from McRoskey for my side of the bed. That seems to do it.

    Comment by Editor — 6/28/2006 @ 12:07 am
  11. Ellen says:

    We have had our McCroskey been for 3 yrs now and love it. At your SFO store we purchased 2 very small goose down pillows 12″ x 16″….they would be perfect for travelling as well so I'm wondering how I should go about ordering more….also, I have friends interested in the same small pillow - future mattress clients!
    Plz advise if you still keep these small pillows in stock and how I can order…….thx, Ellen

    Comment by Ellen — 9/3/2006 @ 3:55 pm
  12. Editor says:

    Hi Ellen. We love the pillows too. Unfortunately, this is the DesignerJones online magazine website, and McRoskey is not our store (we wish!).

    I'm not sure where you are located, but you can find contact information at the McRoskey website:
    http://www.mcroskey.com/.

    Happy pillow hunting!

    Comment by Editor — 9/3/2006 @ 11:50 pm
  13. elena says:

    so odd to stumble on this site. About 10 yrs. ago, my husband and I lived "behind" the McCroskey SF showroom. At that time, they also had a workroom upstairs (until there was a fire). Anyhow, we purchased a Queen bed from them in 1998 and it is still super comfy! We've even had guests sleep on our bed (while we sleep in the couch) and they have always complemented at how comfortable the mattress is. I'm just wondering at what point we're supposed to get a replacement. I'd sure like a nice big King!

    Comment by elena — 10/7/2006 @ 6:18 pm
  14. Editor says:

    > I'm just wondering at what point we're supposed to get a replacement. I'd sure like a nice big King!

    Hello, Elena. I'd guess that would be … when you want a larger bed? <grin>

    Comment by Editor — 10/8/2006 @ 8:18 am
  15. Amy says:

    We are thinking about getting an E. King Airflex to lay atop a platform bed lined with a layer of foam. We don't plan on using the McCrosky platform or their boxspring. I'd like to know if anyone has had experience with this way of using the mattress and what their experience was. Apparently using it this way breaks it down faster, but how much faster? I've also heard that you shouldn't put the king size mattress on wooden slats. Is this true? If so, why?

    Comment by Amy — 10/21/2006 @ 10:21 am
  16. Editor says:

    I would suggest talking to McRoskey about it; they'd be able to give you the best advice. Also, the McRoskey website has a number of tips … and shows a platform setup, so that may be of help.

    Comment by Editor — 10/22/2006 @ 12:21 am
  17. Linnea says:

    I was wondering how the cotton filling feels compared to latex or poly foam. For instance, is it firmer and more compact? Less cushiony or springy? Does it shift around on top? Is it tied down and through the entire mattress to keep it in place? Lastly, I noticed the photos and they really look like the old fashioned mattresses you used to see with the blue or gray ticking! May I ask how thick they are? I prefer a somewhat thick mattress. Thanks! I might have to drive up to SF to check them out. Oh, is the store in Palo Alto have the same beds to try out?

    Comment by Linnea — 11/26/2006 @ 8:19 pm
  18. Editor says:

    We haven't tried latex or poly foam, so I can't given an opinion there. However, as it's a "real" mattress, it doesn't shift around on top (and they're not what I would call "thin" mattresses). As we're an online magazine writing about something we like rather than a McRoskey outlet, I'd really suggest that you visit one of their stores to get a real and up-close idea of their products — especially because the firmness varies noticeably from one model to the next (that is, softer and firmer).

    As you won't see dozens and dozens of models, I'd guess that it will be pretty easy for you to tell what works for you or doesn't.

    When we were inquiring about their mattresses, McRoskey also sent us a video and (beautiful) printed materials, so we were able to get an idea of the quality of the beds ahead of time. You might be able to get some or all of that information at the McRoskey website. Good luck!

    Comment by Editor — 11/27/2006 @ 5:05 am
  19. R chase says:

    Hello,
    We bought a $3000 matress form one of those places that has everything. This was a big name brand one. Well it was a wreck within a month and the replacement was worse. Finally they sent the guy who checks mattresses before you can claim it defective. He condemned it and when we asked what matress he recommended he said that he tells everyone to get a McRoskey. He also said he never ever has condemned one. We went right out to the San Fransisco store where we were treated like royalty and feel like it on this mattress. Story has it that Queen Elizabeth also sleeps on one!! It cost the same as the junky one and we have had it for about 6 years. It is like brand new. Even our kids sneak in to sleep on it. This is the best mattress and you will not be disappointed. I wish they still were making the gentlest one because I need one for an antique bed. Run don't walk there for a great nights sleep!

    Comment by R chase — 12/17/2006 @ 7:42 pm
  20. Suzanne L. says:

    We bought a McCrosky queen sized mattress almost 10 years ago. It was the most comfortable thing we had ever slept in, and that includes quite a few 5 star hotels. I also had bouts of back problems which had me out on disability for over a year. I loved the fact that there was no off-gassing of petro-chemicals that would affect my asthma.

    I would suggest that if you buy a queen size, don't get the softest mattress with the softest spring (at least the softest that they had 10 years ago) because it is not as supportive if you both sleep near the middle of the bed. We had tried the king in the store, which had 2 separate twin box springs underneath, and supported our weight much better in the center. We were able to trade our soft queen boxspring for a slightly firmer one, and that did the trick.

    Suggestion #2 - do NOT let your kids jump on your bed!! It has been 9-10 years and we definitely need a new McCrosky. I think it would have lasted even longer without the kids jumping on it.

    Comment by Suzanne L. — 1/14/2007 @ 10:32 pm
  21. Suzanne L. says:

    Hey, can you just use my last initial in that last comment?

    Comment by Suzanne L. — 1/14/2007 @ 10:33 pm
  22. Editor says:

    Done, and done. ~Editor

    Comment by Editor — 1/14/2007 @ 10:38 pm
  23. Richard says:

    Hi, my wife and I have slept very well on a California King extra soft for at least 6 years and love it. It is hard going to budget motels as the beds seem like rocks by comparison. This company was recommended to us by a San Francisco osteopathic physician whose practice includes mostly patients with musculskeletal problems, especially back pain. We asked him for a few other mattress recommendations and he would not offer any, telling us that none were as good as a McRoskey. Other friends who own McRoskey mattresses have also voiced their complete satisfaction. One couple, sadly, got divorced, and one of the major issues in the divorce proceedings was who was going to get the McRoskey!

    Comment by Richard — 1/29/2007 @ 5:03 pm
  24. Editor says:

    Wow — that's quite a story, Richard. Thanks for sharing.

    Did you get the soft, medium or hard mattress?

    Comment by Editor — 1/29/2007 @ 5:10 pm
  25. Richard says:

    We got the softest mattress and box spring set and love it. Another story: we went to a mattress discounter near where we used to live and bought our daughter a tall twin mattress and box spring. We got very reputable brand and paid about $900 for it. Well, two and a half years later it has a permanent "memory" dent of her body despite turning the mattress several times. This dent is not particularly comfortable for her and we are already considering getting her another mattress. The McRoskey is quite a bit more expensive, but I know we won't waste the money this time.

    Comment by Richard — 2/5/2007 @ 11:23 pm
  26. Editor says:

    Ah, I wish we'd gotten the softest box spring. One day. <grin>

    Comment by Editor — 2/5/2007 @ 11:31 pm
  27. Bonnie H. says:

    I bought a queen size "extra gentle" mattress with the "extra firm" box spring from the San Francisco store in 2001. After a month, the box spring developed a cartoonish "ee oo ee oo" type squeak. Robin McRoskey herself came out, sat on my bed and said, "Nope. No good." Within hours, two guys came and hauled it away to be rebuilt. Rebuilt! (I was actually pleased that it didn't just get dumped in a landfill.) A week later it was back and I've been sleeping fantastically ever since.

    I've known people who have gone past the 20-year warranty period and still love their bed. I don't foresee the need to go bed shopping for a very long time! After years of lumpy futons and rock hard platform beds, that's a great feeling.

    One word about maintence: they mean it when they say to flip it on schedule. It's especially important in the beginning. It's not an easy thing to do alone or if you have back/wrist/neck problems. The mattress and box spring–especially the box spring–are VERY heavy. (Movers hate them!) Now I try to coordinate my semi annual box spring rotation with dinner parties or having friends over!

    Comment by Bonnie H. — 3/11/2007 @ 5:46 pm
  28. Editor says:

    What a hilarious description ("a cartoonish 'ee oo ee oo' type squeak"). I'm amazed at the service though; that's what I call taking care of customers!

    Our box spring is starting to fit quite nicely; I don't know if it's semi-breaking in or we're just getting used to it, but at any rate, I'm pretty happy with it.

    And thanks for the reminder about turning the box spring as well as the mattress.

    Comment by Editor — 3/11/2007 @ 11:06 pm
  29. John Murray says:

    I bought my first McRoskey extra gentle cal king mattress and soft box springs in 1991 at the store on market street. The result is that I have never been as comfortable sleeping away from home since. Unfortunately, I recently separated (amicably) from my domestic partner, who requested both the McRoskey Cal King set and a newer McRoskey trundle. Since he has back issues (including a titanium implant), I let him have the McRoskeys. I currently have a Tempurpedic Celebrity Bed ($3400)(having gone into shock at the $6,100 price today to replace the McRoskey Cal King as previuosly configured). I receive good REM sleep on both Tempurpedic and McRoskey's, but I have to admit that sleeping on the McRoskey Cal King was still a cut above the Tempurpedic. An interesting note: I never liked sleeping on the Mcroskey trundle beds, although our guest rooms were rarely empty. One relative, who was never invited back, complained vociferously about having to stay at a top notch hotel and beach resort when our "INN" was full. My advice is that if you aren't wealthy and you do not have back issues, try out the celebrity bed from tempurpedic - it offers near McRoskey comfort at around half the price, and I have not experienced any "out gassing" issues from the manmade materials in genuine tempurpedic products. If money is not a concern, then McRoskey is the ONLY mattress to have.

    Comment by John Murray — 3/27/2007 @ 9:34 am
  30. Editor says:

    Thanks, Jon. It's always good to have a comparative review.

    Comment by Editor — 3/27/2007 @ 12:21 pm
  31. Steve says:

    In your quest for the perfect matress, have you ever tried air matresses or water beds?

    Comment by Steve — 5/26/2007 @ 10:37 pm
  32. Editor says:

    We tried air mattresses, but not the good ones. Water beds are rather too loud for me, though.

    Comment by Editor — 5/27/2007 @ 1:07 am
  33. Steve says:

    Do you remember which air mattresses you have tried?

    Comment by Steve — 5/27/2007 @ 6:26 am
  34. Editor says:

    That would be the (very) cheap, uncomfortable ones. <grin>

    Comment by Editor — 5/27/2007 @ 12:47 pm
  35. elena says:

    pls. use 1st name only for comment #13. thanks!

    —-

    Done. ~Editor

    Comment by elena — 5/28/2007 @ 9:21 am
  36. Lindsay says:

    I am seriously thinking of buying a Twin XL McRoskey. My husband and I each sleep on a Twin XL inside an E. King frame. Makes it easier to move them, as well as giving us our own custom mattresses.

    Right now I am having some major issues with lower back pain related to my mattress. I have a great set-up from a local mattress shop with a zippered, quilted cover and the ability to choose my own layers of filling. For me that's latex and some High Resilience PU foam over a LuraFlex innerspring. I honestly feel the innerspring is TOO conforming and just not firm enough for my picky back. They are made with thinner wire, however, I don't have the highest count, so maybe that's why they don't feel as supportive.

    In any case, I'm starting to think something like the McRoskey with its cotton filling will work better for me. My only concerns are: Will the cotton get lumpy in places overtime? I remember as a child sleeping on old fashioned cotton mattresses and seeing and feeling those lumps. Also, will the cotton attract dust mites and has anyone had any issues with mold?

    What about body impressions? I realize the mattress will settle, but my back cannot tolerate any "dips" or concave areas. I'm just so worried the cotton will start to sink where my hips have been laying. I realize it needs to be turned regularly, but I really hope it doesn't sag in the middle.

    I plan to JUST buy the XL Twin mattress and put it over my virtually new, rigid foundation. I figure a Firm mattress over this foundation will firm it up even more so. Then I can add a comfy topper if need be. I have a lovely fiber bed (down alternative). Again, if the mattress underneath isn't firm enough then the topper will start sinking in, hurting my back.

    I need to find that "just right" feel and I hope I can do that with a McRoskey! For the amount of money I am willing to spend, it's a necessity! :)

    Comment by Lindsay — 9/24/2007 @ 11:15 am
  37. Editor says:

    Hi Lindsay. We've had our McRoskey mattress for over two years, and got the box spring some time after that. The mattress itself has gotten slightly softer, but I don't see that it's gotten lumpy or gotten any dips or sags at all — I would have problems with that myself.

    Don't know about dust mites. I guess that's the good news.

    Are you close enough to a McRoskey store to try it out? That would be the best bet.

    Comment by Editor — 9/24/2007 @ 12:41 pm
  38. N.R. says:

    Thanks for all the reviews and info. We'll be shopping for a McRoskey in a couple days so I'm preparing as best I can.
    It seems like most people here have gone with the "Extra Gentle". Of couse I'll try them all but any more info on why you didn't go with the next fimer model or the firmest model? If 1-2 years into it you feel something has broken down or settled, perhaps the next firmer may have been the better choice?
    Where I live the $$$$ bed store is Duxiana but I've slept on one and didn't think it was anything special. They have a latex pad and it just felt like sleeping on mashed potatoes to me. We've slept on a lot of different beds being in the travel industry before we married and one of the most comfortable has been the Westin "Heavenly" bed. Offgassing and no fire retardant chemicals are a primary concern so we're all but sold on the McRoskey. We're also on track to meet or beat the "6 beds in 20 years record" as we're at 3 in 9 so I don't trust that the "Heavenly" bed will be "Heavenly" for 10+ years. Anyone slept on a "Heavenly" bed and can you recommend which McRoskey firmness level is most like that? Thanks!

    Comment by N.R. — 10/20/2007 @ 7:29 am
  39. Editor says:

    Thanks, N.R. Loved your "sleeping on mashed potatoes" description.

    Unfortunately, I don't know the Westin "Heavenly" bed so, barring that, I'm going to say that it's important that you try the different bed configurations, if you can. The feel (firmness, etc.) differs quite a bit among the configurations — for example, the softest mattress on the softest box springs versus the next firmer box springs.

    I don't feel that the box springs have broken down; the mattress itself may be a tad softer than it was (this was the softest mattress).

    Comment by Editor — 10/20/2007 @ 2:13 pm
  40. N.R. says:

    the latest:

    The McRoskey shopping experience in Palo Alto went well. We ended up purchasing an 'Extra Firm" cal king. My only advice would be to make sure your credit card company knows you're about to make a large purchase. That was the most painful part of the whole process. It was about 30 minutes on the phone trying to find the right person to talk to and clear their security hurdles to allow the purchase. I guess it's good they're that on top of things but it was a major hassle.
    Other than that, just be prepared to spend more time than you planned to try each of the 4 firmness levels.
    We have yet to receive the bed so I have no review for you. This brings me to my only gripe. My receipt says delivery could be expected on 11/14/07. I've had to call and email to get status reports over the past month and the last I heard was it'll be arriving "sometime next week" (12/17-21). It didn't seem like the sales dept and the production dept were in very close communication as I kept receiving different ETA dates from each as well as nothing resembling an apology.
    I'd expect better communication and service given the amount of money involved and the high end image and reputation McRoskey conveys with their website and such. We're hoping the comfort and longevity of the bed is better than the quality of post-purchase customer service.

    Comment by N.R. — 12/15/2007 @ 12:45 pm
  41. linda wilson says:

    hello,

    i have loved reading all the comments on the mcroskey airflex. i, however, beat the editor's record of 6 beds in 20 years record and am here to tell my story.

    my husband and i bought a beautyrest queen mattress when we first married over 20 years ago. after 6 months the honeymoon with our now too small beautyrest was over and we decided it was time for a bigger mattress. unfortunately, we could not find the mattress we were happily sleeping on, so we opted for something else and thus the saga began.

    we had a new mattress every 6 months to a year for 7 years! i felt like the "princess and the pea", loving every mattress for a few months then gritting my teeth until i could talk my saint-of-a-husband into another one. i must say i became an expert at negotiating the returns and was able to talk them into giving our money back for their sad mattresses. that is probably why he went along with it.

    over they years we slept on most of the mattresses from all the major mattress companies. i then found myself branching out into the unknown and the novel. i was game to try every new mattress on the market. the first foam mattress was great for about 4 months, but when it began showing body-sized craters it, too, went back. the air mattress was okay, but i couldn't find the perfect number. waterbeds were just a sad reminder of my ever increasing age and i despised those headboards!

    i was beginning to despair about ever finding the perfect mattress (cushy, but with firm support) when i picked up a now defunct "california" magazine and read an article called "the world's most perfect mattress". it was - taadaa! - a "mcroskey airflex"!

    i was intriqued as i read that the author's sleeping experience was akin to "sleeping on a cloud" and just like "my swedish grandmother's old feather bed".
    i could feel the familar rush, despite my determination to remain calm, cool and objective. after all, i had been tempted before and vastly disappointed each and every time. but, i confess i could not keep from wondering if, please God, my search for the perfect mattress was over!

    never one to waste time, i immediately called the company and found myself talking to robert mccroskey, the self-described "septegenarian" of mcroskeys and the sweetest man one could imagine. he shared with me the history of the company and i told him what i had read and said that though i was not sure which model the author had, the mattress she described was the one i wanted. he immediately knew the exact mattress i was speaking of (extra gentle) and i decided to purchase it then and there, sight unseen and well, body unfelt.

    the mattress was delivered in two long weeks by the same "speedy delivery service" who had delivered mcroskey mattresses for the company for generations. the name gave me a giggle - or maybe it was the excitement of seeing my mattress for the first time. anyway, the gentleman who delivered it was the great grandson of the original delivery man. he told me story after story of previous mcroskey customers and most were very famous people. i must admit all the stories added to the excitement factor of my new mattress and as the "speedy delivery service" man drove away the anticipation was off the scale! confession, along with that lovely anticipation, i must also admit to some fear that the mattress would not live up to my great expectations. i was, remember, the "princess" of every previous mattress and it's "pea".

    however, my fears were quickly laid to rest (forgive the pun) as i ran into our bedroom and fell into and onto the mattress of my dreams! words like "there's no place like home and toto, i wasn't in kansas anymore"! kept dancing through my head. aaahhh, the joy of it all!

    turns out even my husband was happy and we had that mattress for the next 12 years.

    regretably, as our pet poopulation increased the old california king seemed to decrease and it just didn't seem as big as it used to. surrounded by dogs we kept talking about getting a new mcroskey (eastern king, shorter/wider), but it remained in the talking stage for quite some time. the push we needed came when friends who loved that mattress asked if they could have it when we were ready for a new one. that was all we needed to make the decision and so we gave them our faithful mcroskey and i was as excited as i was the first time.

    there must be some kind of 12-step for me somewhere.

    but, alas, the story does not have a fairytale ending. truth be known, i did not factor in inflation nor did i check the price before giving my precious away and that was a mistake with huge repercussions!

    mcroskeys are now almost twice as expensive as my original was and we were simply not able to afford one! so sadly, we have been sleeping on a foam mattress for the past two years. it is fairly comfortable, though a bit like turning over in wet concrete. i hated the smell at first, but i don't notice it much anymore. perhaps that is what outgassing does to one's senses.

    at the present time i am diligently saving every extra penny i can in order to buy another mcroskey. i thought about having a fairytale fund drive, but my hubby has nixed the idea for the moment. i have told him that a lack of sleep clouds one's judgement, but he is standing firm. i, on the other hand, have discovered i have no shame when it comes to my mcroskey dream and find myself daydreaming about mostly legal ways to make money. new ideas are welcome.

    so - would i recommend a mcroskey? in a heart beat. best damned mattress i have ever had. without it, sleep just isn't what it used to be and i will not rest until i have another in my bedroom.

    linda

    Comment by linda wilson — 1/1/2008 @ 2:27 pm
  42. Editor says:

    Thanks, Linda, for sharing your story. I hope your McRoskey fund magically appears and that you'll have your new Airflex soon.

    I like your preference — cushy but firm support. You mentioned that you got the extra-gentle mattress. If I could ask, what was the firmness of the box springs?

    Comment by Editor — 1/1/2008 @ 2:43 pm
  43. Joan Hall says:

    I've been doing research to try to find a mattress that won't have the off-gas problem — and having read through these comments, I think I'd love a McRoskey. Unfortunately, (seriously unfortunately, these days! ;-) I live in Michigan. Anyone know whether McRoskey has any distributors outside California — preferably close to Michigan? Thanks.

    Comment by Joan Hall — 4/16/2008 @ 11:12 am
  44. Editor says:

    Hard to say, Joan. You can go to mcroskey.com to see what McRoskey has to say. For all we know, they have a solution.

    Comment by Editor — 4/16/2008 @ 3:36 pm
  45. N.R. says:

    Joan,
    You'll get better information faster by calling but I'll tell you what they told me since I'm in Seattle:
    "No. We tried expanding but it didn't work".
    According to James in the PA store. Fortunately we have family in the Bay Area so making it down to the store wasn't difficult. Shipping however, is a whole different story. From the time I initially inquired to the time we purchased, the shipping price went up due to "gas costs". Ended up paying ~$700 which included the movers bringing it in and putting it in the bedframe and hauling away the packaging. It all worked out in the end but we received the matress about a month+ later than expected without any notification from McRoskey. In hindsight, it would have been quicker to borrow a friend's Sprinter van and make a little vacation out of picking up the bedset.
    Hope that helps.

    Comment by N.R. — 4/16/2008 @ 4:19 pm

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